Refund policy
Return & Refund Policy
30-Day Happiness Guarantee 💛
At MoodDrop, our mission is to spread smiles. If your purchase doesn't make you happy, we're here to help.
You may request a return or refund within 30 days of receiving your order.
Return Eligibility
To qualify for a refund:
- Your item must be unworn, unwashed, and in its original condition.
- Return requests must be submitted within 30 days of delivery.
- Proof of purchase (order number) is required.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we'll make it right.
How to Request a Return
Please email us at:
Include:
- Order number
- Name used for the order
- Reason for the return (optional)